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Enhanced Care Management

Enhanced Care Management (ECM) at Presidium Health

Presidium Health’s Enhanced Care Management (ECM) program is a free, no-cost benefit under California’s Medi‑Cal framework. It’s tailored for Medi‑Cal members with complex needs, including those experiencing serious mental illness or substance use disorder (SUD). Our model centers around a single lead care manager who anchors a coordinated care team to deliver comprehensive care management.

Who We Serve

We focus on priority populations of focus, including individuals with homelessness, Individuals at risk for avoidable hospitalization or ER utilization, adults living in the community and at risk for LTC institutionalization, and adult nursing facility residents transitioning to the community. 

Core Components of Our ECM Services

  • A personalized care plan developed through close collaboration between members and their single lead care manager.

  • Integrated coordination with managed care health plans and community agencies to support member-specific types of services.

  • Connections to essential social services, including childcare, nutritional support, housing assistance, and transportation.

  • Seamless access to extra services, such as mental health treatment, SUD resources, and CCS eligibility support.

  • Partnership with community supports services to address social determinants of health, such as food insecurity, housing instability, and mental health—taking a holistic approach to health promotion and health care delivery.

Enhanced Care Management Food Insecurity Services

10 Powerful Ways ECM Changes Lives Through Member Benefits

ECM changes lives by connecting high-need Medi-Cal members with care managers who bridge medical, behavioral, and social support. In this article, we highlight the top 10 benefits — from improved care coordination and reduced hospitalizations to better access to housing and transportation. Backed by real outcomes and member experiences, these benefits show why ECM is more than a program — it’s a lifeline. If you want to understand ECM’s measurable value, this resource offers a clear, impactful overview.

See the Top 10 ECM Member Benefits

Inside Presidium's Playbook for ECM Success

Delivering effective ECM requires proven methods, not guesswork. In this article, we share the key strategies Presidium Health uses to help providers succeed — from engaging hard-to-reach members to integrating medical and social services seamlessly. Learn how we overcome common barriers like staffing shortages and data fragmentation, while maintaining focus on measurable results. For both new and established ECM providers, this guide offers actionable insights that can improve outcomes and operational efficiency.

Learn ECM Provider Success Secrets

Proven ECM Wins: Stories That Inspire

See ECM in action through case studies that highlight how providers have transformed outcomes for high-need populations. From reducing ER visits to securing housing for vulnerable members, these stories show the strategies and partnerships that make ECM successful. Each case offers practical lessons for providers seeking to replicate results in their own communities. If you want concrete examples of ECM’s impact, these real-world stories deliver both inspiration and guidance.

View ECM Case Studies

Why ECM's Future Hinges on Protecting CalAIM

Enhanced Care Management’s success depends on the stability of California’s CalAIM initiative — but policy changes and funding shifts threaten its future. This article explores why protecting CalAIM is vital to ECM’s continued impact on Medi-Cal members, and how stakeholders can take action. Learn about the current policy landscape, potential risks, and strategies for advocacy that preserve essential services. Whether you’re a provider, policymaker, or advocate, you’ll gain a clear view of what’s at stake and how to safeguard ECM for years to come.

Protect the Future of ECM

Turning ECM's Toughest Obstacles Into Wins

ECM offers tremendous promise — but providers know it comes with challenges. This article examines the biggest obstacles, from staffing and engagement barriers to data integration and funding constraints. More importantly, it outlines practical strategies for overcoming them, based on real-world experience. Whether you’re troubleshooting current issues or planning for program expansion, this guide provides realistic, solutions-focused insights to help ECM succeed in any setting.

Understand ECM Challenges and Solutions

CalAIM Made Simple: What It Means for ECM

CalAIM is reshaping Medi-Cal and directly influencing ECM delivery across the state. This article explains what CalAIM is, how it works, and what it means for patients, providers, and executives. You’ll learn about its goals, key benefits, and the role it plays in advancing health equity. Clear and concise, this resource bridges the gap between policy and practice, making CalAIM’s impact easy to understand for all audiences.

Discover CalAIM's Role in ECM

ECM in the Inland Empire: Local Impact, Big Results

The Inland Empire faces unique healthcare challenges, from rural access gaps to high rates of chronic disease. ECM is helping to close those gaps through coordinated care and innovative local outreach. This article explores how ECM is being implemented in the region, featuring provider strategies, early results, and community-driven solutions. For those interested in how ECM adapts to meet local needs, this is a clear look at regional success in action.

Explore ECM in the Inland Empire

Learn More

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Extraordinary Care. Everywhere.

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